Preparing for a Disaster

Many small businesses have the philosophy “it’ll never happen to us” when it comes to preparing for a disaster and many pay a heavy penalty if they are not prepared and it does happen. It doesn’t have to be expensive to have a disaster plan in place and there are many things you can do to reduce the risk of having a disaster or experiencing an extended outage to your business.
There are obviously disasters that you can’t prevent and we are all too aware of the weather and the potential affects that global warming are having on our climate. This is where forward planning comes into its own. Here’s my 10 tips:

1. Have a written plan. As simple as it may sound, just thinking through in ADVANCE what needs to happen if your server has a meltdown or a natural disaster wipes out your office, will go a long way in getting it back fast.

2. Hire a trusted professional to help you. Trying to recover your data after a disaster without professional help is business suicide; one misstep during the recovery process can result in forever losing your data or result in weeks of downtime.

3. Have a communications plan. If something should happen where employees couldn’t access your office, e-mail or use the phones, how should they communicate with you? Make sure your plan includes this information including MULTIPLE communications methods.

4. Automate your backups. If backing up your data depends on a human being doing something, it’s flawed. The #1 cause of data loss is human error (people not swapping out tapes properly, someone not setting up the backup to run properly, etc.). ALWAYS automate your backups so they run like clockwork.

5. Have an offsite backup of your data. Always, always, always maintain a recent copy of your data off site, on a different server, or on a storage device. Onsite backups are good, but they won’t help you if they get stolen, flooded, burned or hacked along with your server.

6. Have remote access and management of your network. Not only will this allow you and your staff to keep working if you can’t go into your office, but you’ll love the convenience it offers. Plus, your IT staff or an IT consultant should be able to access your network remotely in the event of an emergency or for routine maintenance. Make sure they can.

7. Image your server. Having a copy of your data offsite is good, but keep in mind that all that information has to be RESTORED someplace to be of any use.

8. Network documentation. Network documentation is simply a blueprint of the software, data, systems and hardware you have in your company’s network.

9. Maintain Your System. One of the most important ways to avoid disaster is by maintaining the security of your network. While fires, floods, theft and natural disasters are certainly a threat, you are much more likely to experience downtime and data loss due to a virus, worm or hacker attack.

10. Test, test, test! A study conducted in October 2007 by Forrester Research and the Disaster Recovery Journal found that 50 percent of companies test their disaster recovery plan just once a year, while 14 percent never test. If you are going to go through the trouble of setting up a plan, then at least hire an IT pro to run a test once a month to make sure your backups are working and your system is secure. After all, the worst time to test your parachute is AFTER you’ve jumped out of the plane.

Geoff is the owner and technical director of Surety IT an IT Support and services provider based in Brisbane, Australia.

He has extensive experience in IT support and IT infrastructure having worked in the IT industry since 1995, where he has worked in medium to large organizations in both Australia and Europe.

Geoff has held the several IT management positions including for Nacco Materials Handling Ltd a globally based forklift manufacturing company. He has also had experience in technical support and IT management for the Ulster Bank and National Australia Bank throughout Europe.

Geoff is Microsoft Certified as well as Vmware, EMC and Cisco certified. His strengths are finding best-fit solutions for small and medium businesses particularly in the cloud computing and infrastructure side. His core strengths are his attention to detail and his planning. He is very passionate about providing the best service he can to his customers


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